Refund Policy

At Great Garden Co., your satisfaction is our priority. If you are not completely happy with your purchase, we offer a straightforward returns and refunds process.

1. Eligibility for Returns

To qualify for a return:

• Items must be unused, in their original condition, and in the original packaging

• Returns must be initiated within 14 calendar days of receiving your item

The following are non-returnable:

• Perishable items (e.g., seeds or living plants)

• Gift cards

• Sale items (unless faulty)

2. Return Process

To start a return, contact us at support@greatgardenco.com with your order number and reason for return. Once approved, we will provide return instructions.

You are responsible for return shipping costs unless the item is faulty or incorrect. We recommend using a tracked delivery service.

3. Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 5–10 working days.

4. Exchanges

If you received a faulty or incorrect item and prefer an exchange, we will process this promptly and cover any associated shipping costs.

5. Late or Missing Refunds

If you haven’t received a refund:

• Check your bank account or credit card statement

• Contact your bank or payment provider

• If the issue persists, contact us at support@greatgardenco.com

6. Cancellations

You may cancel your order before it is dispatched. Please email us as soon as possible after placing your order.

Last updated: June 2025